Reference

What You Agree To At Sign-Up

One document holds the whole deal: how your bKash, Nagad or Rocket deposit is held on the account wallet, what we expect of you, and what you can hold us to.

Account rules in plain wordsWallet terms for bKash, Nagad, RocketDeposit and withdrawal conditionsFair-use and eligibility clausesDated updates, no silent edits
baji123 What You Agree To At Sign-Up
CLAUSE HELP DESK

Ask Us About Any Clause

Send us the clause number and your account number and we will explain how it lands on your own case. Do that before you resend a stuck deposit — a second transfer only makes the trace harder. Whether you log in from Dhaka or Chattogram, the in-app support tab keeps the ticket tied to the account record the agent has to open, and a screenshot of the wallet confirmation tells us more than a description ever will.

In-app terms ticket Open the support tab while logged in and raise a ticket on the clause you are unsure about. Add your account number so the agent can pull up the exact wallet record you mean.
Write to support Email us from the address registered on your account. We answer on the same thread, so keep the ticket number and the clause reference in the subject line where we can find it.
Call about a stuck cash-in Ring the number shown in your account support panel if a payment hangs mid-way. Have the bKash, Nagad or Rocket transaction ID ready so the agent can trace it without a back-and-forth.
DATA AND SECURITY

How We Hold Your Details

Every clause on this page has a matching practice behind it. Your name, contact number, wallet number and payment history sit on our systems, access is checked with a one-time code sent to your registered mobile number, and payment records stay only while the rules require them. When you want to see, correct or delete what we hold, the request has to come from the logged-in account so we can confirm it is you. That is also how a wallet change is handled — we match the new bKash, Nagad or Rocket number against your ID before it goes live.

What we keep

Your name, contact details, wallet number and a line-by-line record of deposits and withdrawals. That record is what lets us match a bKash, Nagad or Rocket payment to your account when something goes wrong.

Cookies and sessions

Session cookies hold you logged in while you move between the lobby and the wallet page. Clear them and the next visit asks for a fresh login plus a one-time code on your phone.

Account lock-down

One-time codes go to the number on your profile, never to an inbox. If anyone else asks you to read that code out, treat it as an attempt on your account and change your password at once.

Retention and requests

Payment records are held for the period the financial rules set and then removed. To fix a detail or ask for a copy of what we hold, raise the request from your account and we confirm it on the same…

Questions About the Terms

These are the terms questions our support desk fields most: what you agree to when you deposit, what happens if you disagree with a change, and why a withdrawal can pause for a check. Answers stay in plain words rather than legal shorthand. If your situation is not on the list, send the clause number and we will walk you through it instead of guessing at your case.

Yes. Opening the account and making your first bKash, Nagad or Rocket cash-in both sit inside the same agreement, so read this page before you fund the wallet rather than after.

You can. Withdraw the balance to a wallet in your own name, then send a closure request before the new version takes effect. Any payment check already open finishes first.

The usual cause is a wallet name that does not match the account name, or the same number appearing on more than one account. Send the ID we ask for and the check moves forward.

No. Fixtures on our cricket-led sportsbook, whether BPL, IPL or international, never alter your account terms. Only platform, payment or legal updates trigger a new dated version of this page.

The law where you are standing at the time. Access is limited to eligible regions, so check the local rules before you deposit and do not assume these terms travel with you.

Raise it from the account you are logged into, naming the detail you want fixed. We confirm what we hold and reply on the same ticket once the identity check closes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.